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The Zappos Pivot: The Culture-Driven Revolution Behind Shoe Success
A behind-the-scenes look at how Zappos transformed from a shoe seller into a customer-obsessed e-commerce giant. This episode uncovers the challenges, decisive pivots, and lasting lessons from Tony Hsieh’s leadership that inspire future entrepreneurs. #Zappos #TonyHsieh #CustomerService #CompanyCulture #Ecommerce #BusinessTransformation # ...
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