Numerous instances of disaster scenarios outside organizational control have affected companies and their personnel as of late, with disastrous results.

Recruiting a help desk support candidate with the right combination of technical experience and communication skills will require a comprehensive screening process. This customizable hiring kit, ...

Mark W. Kaelin has been writing and editing stories about the information technology industry, software, hardware, gaming, finance, accounting, and technology geekdom for more than 30 years.