As Jim Dvorkin, our SVP of Customer Experience Products, puts it: “What we’re delivering is complete customer intelligence—comprehensive analytics that capture every voice conversation detail. When ...

Host successful virtual and hybrid events with RingCentral. Easy setup, detailed analytics, and CRM integrations for measurable ROI.

8. They offer better availability and reliability Thanks to their huge flexibility and relaxed, informal nature, huddle rooms also offer much more availability and reliability than standard conference ...

Run internet and VoIP speed tests: To maintain high-quality VoIP calls, jitter should be below 30 ms and latency below 150 ms. Run VoIP tests to confirm whether jitter and/or latency exceed acceptable ...

3. More time and cost-effective VoIP faxing is vastly more cost-effective than telephony faxing. It doesn’t rely on expensive and aging physical equipment, and you don’t need to be wired up to the ...

Sales methodology, on the other hand, is the strategy or the principles behind how sales professionals engage with customers. Again, this is across all stages of sales. This refers to the approach to ...

Your brand’s reputation is constantly being shaped in real time. A single viral review or a trending post can change public perception overnight. That’s why managing your reputation requires more than ...

Delivering exceptional customer experiences while maintaining operational efficiency is crucial for every business. That’s why we’re thrilled to announce the latest enhancements to RingCX, our ...

First impressions matter, especially when you’re competing for audience attention after the event is over. Content Hub makes it easy, even for the less tech-inclined among us, to build a stunning, ...

Beyond operational efficiencies, AI-enhanced contact centers drive strategic business outcomes that resonate across the organization. 76% of respondents expect AI to significantly improve quality of ...

Connects the entire customer call journey—no more lost context between systems AI Agent Assist goes GA delivering measurable impact: half the call time, double the productivity BELMONT, Calif.-- ...

Training and customer service Recording phone calls can be valuable for training customer service agents and monitoring performance. New hires learn faster by listening to real customer service calls, ...