When Clara Barton founded the American Red Cross, I’m not sure even she realized the impact this organization would have on humanity. From supporting American armed forces and their families, to ...

Our always-on, always plugged in world, is forcing the hand of change. This era of digital transformation is fueled by innovation in the network in order to support what the future has in store. At ...

The digital customer experience business model, and operators’ ability to monetize it, is about to be transformed. Nokia’s (News - Alert) new Smart Plan Suite (SPS) is a cloud-native, 5G-ready ...

Each year, as companies implement the latest security technologies, attackers develop and launch new tactics, techniques, and procedures to circumvent those technologies. While investment in security ...

The University of Arkansas recently was reminded exactly how much we all rely on electrical power and Internet connectivity. The University experienced a power outage campus-wide last week for several ...

Cyara, a developer of interactive voice response (IVR) development software, recently announced the launch of its Cyara Crawler application, which can automatically reverse engineer existing call ...

When you think of crisis negotiations, you might think of a tense back-and-forth shouting match between policemen crouched behind patrol cars and suspects peeking through windows. Or maybe you think ...

If you don’t have your smartphone with you when you’re reading an e-book on Kindle Fire, but still want to send text messages or make a call, you don’t have to worry. The Kindle Fire, a mini tablet ...

PlanSource recently announced that it has successfully completed a $12 million Series B Investment Round. The investment was completed with Lemhi Ventures and Timucuan Asset Management, existing ...

Telco Systems (News - Alert), a provider of CE 2.0 multiservice carrier Ethernet and MPLS edge access solutions, recently unveiled its T-Marc 3348S, a 10GE demarcation Ethernet/MPLS network interface ...

Interactive Voice Response (IVR) systems are becoming a standard for businesses that involve any form of customer interaction. They’re popular because they help businesses to save labor costs without ...

China Teletech Holding, Inc. (CNCT) primarily deals with the sale of pre-paid calling cards, integrated mobile phone handsets and the provision for mobile handset value-added services to the Guangzhou ...