Former Tui UK & Ireland head of retail Ste Bracegirdle has taken on a new role at Audley Travel. Bracegirdle, who spent 29 ...
As AI chatbots frustrate travelers during disruptions, some travel companies are considering charging extra to reach a human.
You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...
Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...
Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...
Smarsh has launched an AI-enabled experience on Smarsh Central, its award-winning digital support platform, for a select group of customers and partners. Powered by Agentforce, this innovation will be ...
TUI Group AG is the world's largest fully integrated tourism group. Shares have experienced significant volatility and overall decline from 2018 until now due to a confluence of major external shocks ...
In Aesop’s fable “The North Wind and the Sun,” the two forces of nature argue over who is stronger. To settle the debate, they test their power on a passing traveler by trying to remove his cloak. The ...
WTF?! Across the United States, consumers are confronting a new kind of obstacle when seeking help from companies and government agencies: a maze of automated systems, endless wait times, and ...
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