Telecom regulator TRAI on Monday amended the tariff rules to provide relief to those who use only talk and SMS facilities on mobile. Under this, mobile service providers have been made mandatory to issue a separate 'plan' for 'voice call' and SMS for customers who do not use the net.

The amendment by the Telecom Regulatory Authority of India introduces several new consumer protection regulations.

The Telecom Regulatory Authority of India (TRAI) has updated its tariff guidelines, asking mobile service providers to launch recharge plans exclusively for voice calls and SMS. The new mandate comes as a way to serve customers who don't use mobile data.

The latest TRAI mandate directs telecom operators to now also offer mobile tariff plans that focus only on SMS and voice calls.

Trai has also asked telcos to do away with colour coding of vouchers as it exists in the physical form, in view of the prominence of online recharges.

TRAI mandates separate Voice & SMS vouchers for consumer flexibility, targeting elderly, rural users, simplifying choices, and enhancing user satisfaction.

Trai has mandated that telecom operators provide separate plans for voice and SMS without including data. This decision aims to support feature phone users, the elderly, and rural consumers who do not use internet services.

Trai has amended tariff rules to require mobile service providers to offer a separate plan for voice calls and SMS for customers who do not use data, removing the 90-day cap on special recharge coupons and extending it to up to 365 days.