A viral TikTok revealed how a waitress deal with customers who ordered multiple meals, returned half-eaten dishes for refunds ...

And I'm happy to report that I found tons of Ugg sales via Zappos. But hurry, stock is running low. If you see something you like, make sure to add to your cart ASAP, because these are bound to go ...

Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. Their legendary use of social media is no exception, and if we as marketers are willing to ...

Zappos.com Inc. has named Amazon executive Ginny McCormick as its first chief marketing officer in its 23-year history. Ms. McCormick joins the online shoe retailer from Amazon Hub, the division ...

Early Zappos investor and former CEO Tony Hsieh died on Friday. Hsieh raised the bar for customer service while running the online shoe seller, empowering his employees to send flowers and cards ...

But he didn't make his mark until he built Zappos—a customer service company that "happens to sell shoes." Tony stepped down as CEO of Zappos in August 2020; the company is worth over a billion ...

Zappos CEO Tony Hsieh talks with WSJ's Dennis Berman at the WSJDLive 2015 conference in Laguna Beach, Calif. about his company's novel governance style. Tony Hsieh, who led online shoe retailer ...

Former Zappos CEO Tony Hsieh died from complications of smoke inhalation after being pulled from a house fire in Connecticut, medical examiners have determined. His death was ruled an accident ...

Under his leadership, Zappos became known for its customer service and employee-focused company culture. Hsieh wrote a best-selling autobiography titled “Delivering Happiness” that detailed ...

Related: Reaction to Tony Hsieh ... and in 2004, Zappos moved from San Francisco to Henderson to better build its customer service operations. In 2009, Hsieh, by then top boss, sold Zappos ...