Wales Outdoors says clients sat on wet seats, and the train had "leaky windows", with passengers unable to see out.

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

Yan Fu – co-founder & CTO of YC-backed Berry, a 17-year engineering leader – discusses the hurdles in Customer Success, why ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

South Africa’s e-hailing services have a bad rep. Unsafe driving, unsanitary cars, unroadworthy vehicles and just poor ...

This is just one of the stories from our “I’ve Always Wondered” series, where we tackle all of your questions about the world of business, no matter how big or small. Ever wondered if recycling is ...

Entrepreneurs succeed not because they chase profit, but because they chase frustration. Every time a customer mutters, “Why ...

Cox study shows U.S. dealerships are losing service customers to independents despite rising repair demand and older cars on ...

The Goa government has suspended the registration of Ola Electric scooters on the VAHAN portal after multiple customer ...