Performance Management tends to get a negative reputation among many employees. It has traditionally been seen, at its best, as an end-of-year event where managers shared their approval or disapproval ...

Managing and addressing employee performance doesn't need to be a lengthy or complicated procedure, and is another area where technology and AI can smooth out the kinks. Processing Content Nearly all ...

Learn about the direction performance management is heading and how the most effective trends can help manage your team.

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep ...

If you could do one thing to improve the performance of your call center, what would it be? No doubt, several things just came to mind and you would probably have a hard time narrowing it down to just ...

Performance management is an ongoing process that helps organisations to align employee goals with broader organisational objectives. It involves setting expectations, providing regular feedback, ...