Texts generated by large language models, or AI-powered chatbots, exhibit characteristic "personality" traits. Such chatbots ...

Researchers tested seven AI chatbots to see if they could distinguish humans from AI. The bots identified just three AI ...

Why do humans tend to vent abuse at their AI bots – and should they think about apologizing? That question is central to ...

Pleasant weather through the weekend. 17 minutes ago Cool mornings, pleasant afternoons the rest of the week. But we’re watching the weekend closely... Read full article: Cool mornings, pleasant ...

As artificial intelligence gets more sophisticated, companies are beginning to integrate the technology into contact centers in the form of AI chatbots. AI has evolved to the point where it can handle ...

AI chatbots have been linked to serious mental health harms in heavy users, but there have been few standards for measuring whether they safeguard human well-being or just maximize for engagement. A ...

The digital-first world of today has altered customer expectations at an unprecedented rate. Customers are looking for immediate replies, individualized answers, and support that is always ...

Chatbots used in mental health screenings aim to reduce the stigma associated with seeking help and to expand access to needed services. Because they cannot cast personal judgment, chatbots are ...

When it comes to inquiring about – ahem – certain products, shoppers prefer the inhuman touch. That is what we found in a study of consumer habits when it comes to products that traditionally have ...

Ben-Gurion University-led study of 22 participants shows AI chatbots winning trust at more than twice the rate of trained human scammers AI chatbots convinced 46% of participants to download apps; ...

Our research suggests this is not a one-off problem with one old model.

"Companies have hid behind technology to ignore customer complaints, stymie refunds, and avoid fixing building errors." ...