95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

You inject the bot with a bit of familiarity, humor and empathy — and all this is possible because, contrary to popular belief, chatbots aren’t powered by AI. They run based on scripts written by ...

This story was delivered to BI Intelligence "E-Commerce Briefing" subscribers. To learn more and subscribe, please click here. Social sales and marketing virtual assistant developer Kit CRM has ...

Chipotle Mexican Grill next week will introduce Pepper, a "concierge bot" that lets customers place orders through Facebook Messenger. Staring on June 22, customers can activate Pepper by clicking on ...

If you want to take your content marketing to the next level, then it’s time to finally jump in and build a Facebook Messenger chatbot. Chatbots deliver sky-high open rates, save you time/resources, ...

There are many chatbot courses out there now that chatbots are a very popular customer service tool. What is a chatbot and why are they important? Well, we’ll tell you about that in a little bit. The ...

theScore, a publicly-traded mobile-focused sports media company based in Toronto, today announced that it is the first sports company to use chatbots on Facebook Messenger. theScore’s bot will allow ...

Marketing channels or strategies with unknown ROI can be a hard sell internally with resources and budgets reserved for proven channels. This is exceptionally true for any SMB owner, marketer or ...

Augmented reality company Modiface has integrated simulation technology into a chatbot on Facebook Messenger to help users try on different lipsticks, marking a new use case in the rapid evolution of ...