AI accuracy was never really the issue. Decision accountability is. Accountability is something you design into an operating ...

The research suggests that a majority of customers are frustrated by their favorite brands failing to adequately reward their loyalty, with some of the problems being surprisingly basic.

The future of e-commerce may be increasingly agent-driven, and this should inspire retailers to be proactive about their AI ...

The Federal Trade Commission (FTC) and 20 states on Monday sued Dollar General, accusing the budget retailer of charging ...

Shein has agreed to pay $100 million to settle an investigation by the U.S. Federal Trade Commission over delivery delays and ...

Physical intelligence will give retail AI systems the reliable data streams they need to see what's missing before it matters ...

A board asking about next year's capital budget, residual value exposure, or when to replace the tractors and box trucks that keep shelves stocked is asking a forecasting question. Most retail finance ...

Creator marketing falls apart when attention gets mistaken for preference, and activity for impact. Stop asking "did it go viral?" Start asking "is the brand stronger because of it?" ...

Apparel doesn't just adopt more AI, it gets more out of it. Forty-one percent of apparel organizations report gains in competitive positioning and 41 percent in workforce morale, both the highest of ...

Walmart on Tuesday announced a new joint membership combining its namesake chain and its subsidiary Sam’s Club, as the retailer leans further into convenience and value to win over cash-strapped ...

If there’s one thing warehouses don’t lack, it’s data. In fact, e-commerce giants such as Amazon.com ingest upward of 50 million data points per week. Management can now access every statistic they ...

AI-powered shelf monitoring helps retailers identify stockouts, improve inventory accuracy, and boost in-store merchandising ...