The air in Silicon Valley — and frankly, in every major tech hub globally — is thick with panic and anticipation. We are witnessing what many are calling the SaaS-pocalypse — a market correction ...
No Jitter Insight: Zoom, Gmail, Slack and Microsoft Teams are the collaborative fabric throughout enterprises for messaging and collaboration with coworkers across the globe. The services provided by ...
Consumers have used AI for years, starting with basic (but let’s face it, not-so-great) chatbots. As more sophisticated AI agents have entered the scene in recent years, consumer skepticism was ...
Salesforce has chosen Enterprise Connect 2026 as the launch venue for Agentforce Contact Center, its native, agentic contact center as a service (CCaaS) solution. In a newsroom post today, the company ...
For years, enterprises have worried about technical debt, the long-term costs created by taking shortcuts in software development. Now, thanks to the growing prevalence of generative AI applications ...
Contact center agent churn has traditionally been high. “Attrition in the US right now is about 30% on average, and that’s been pretty standard for the past seven or eight years,” said Steve Morrell, ...
For years, many contact center strategies treated voice as a utility and a high-cost channel to contain. Digital self-service, chat, messaging and automation were positioned as lower-cost alternatives ...
An employee uses an unauthorized AI-enabled meeting summarizer app that stores the data it generates off-site, then pastes the transcript into a browser-based AI assistant to generate a summary of the ...
IT leaders have long been familiar with the pain that can come from SaaS lock-in. Becoming too dependent on a single provider can make it expensive and operationally frustrating to make a change, ...
The more technology changes in contact centers, the more consumer behavior stays the same. Consumers will use self-service and, when it doesn’t work, they want a human agent. If any part of that ...
AI-powered voice agent platform provider Phonely released Alma, an LLM built for voice agents. No Jitter spoke with Phonely CEO and co-founder Will Bodewes for insight into the business problem ...
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