Information technology service management (ITSM) gives IT teams a structured system to improve IT services delivery, efficiency, and quality. The term “service” here can mean anything from managed IT ...

For SMBs, Oomnitza Essentials for Zendesk delivers fast ROI through easy implementation with customers going live on the same day. For enterprises, Oomnitza's low-code/no-code asset management ...

Zendesk has launched a new autonomous support agent that should solve 80% of support issues without human intervention.

According to company officials, the platform now powers AI Agents that handle a portion of nearly 5 billion issues resolved ...

SAN FRANCISCO--(BUSINESS WIRE)--Zendesk, Inc. (NYSE: ZEN) today announced the appointment of three new executives to its growing leadership team. Joining the company are Elisabeth Zornes, former ...