When explaining Zappos.com’s almost-obsessive dedication to customer service, the e-tailers’ employees always seem to turn to real-life tales. “That’s the Tony pizza story…” began Jane Judd, senior ...

Add Yahoo as a preferred source to see more of our stories on Google. Click here to read the full article. Zappos is reallocating resources to provide a public service during the coronavirus crisis.

Add Yahoo as a preferred source to see more of our stories on Google. Tips include local restaurant delivery options to Netflix recommendations and finding grocery stores stocking essential items and ...

Zappos’ Customer Loyalty Team repeatedly exceeds expectations of the family culture CEO Tony Hsieh envisioned as his passion for customizing customer service always remains a number one priority 24 ...

You can’t have a conversation about customer service without eventually (or even opening the conversation) with Zappos. Here is a company that has been around for 11 years, is strictly internet (no ...

Just eight retailers out of 100 retail companies recently benchmarked by the e-tailing group have been recognized for providing superior online customer service. The other 92 may have a lot of ...