BPO and ITO service providers are now spoiled for choices when it comes to their delivery options. From a traditional office setup, to full-on remote and a wealth of hybrid models, companies face more ...

Workforce planning is often treated as an HR problem – a way to make sure the right people are in the right roles, resolve ...

Opinions expressed by Digital Journal contributors are their own. Businesses today face consistent pressure to adapt, retain talent, and refine internal processes. With the global employee turnover ...

For decades, we have structured work around jobs; focusing heavily on job titles, job descriptions, job architectures, and ...

In July 2016 The National Academies of Sciences, Engineering, and Medicine convened a workshop with the goal of bringing together industrial and organizational (I-O) psychologists, experts on ...

While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

As AI becomes further embedded in organizations, workforce planning must focus on bringing in high-value capabilities.

Christine is a non-practicing attorney, freelance writer, and author. She has written legal and marketing content and communications for a wide range of law firms for more than 15 years. She has also ...

In an era where legacy structures can no longer keep pace with rising costs, workforce disruption, and rapidly evolving technologies, healthcare leaders are reimagining the very core of how their ...

North West businesses have shown remarkable resilience over recent years, navigating shifting markets, evolving workforce expectations and technological change that continues to accelerate pace. But ...

Cover credit: AP Images/Michael Dwyer. Transportation Research Board publications are available by ordering individual publications directly from the TRB Business ...