The pre-packaged customer service agent can be deployed across channels to autonomously resolve customer issues $2 at a time.

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...

Salesforce signed a $3.6B deal June 15 for Fin’s Apex AI pipeline, which the company claims resolves 76% of support tickets ...

Salesforce will buy Fin, formerly Intercom, for about $3.6 billion to expand Agentforce with AI customer service agents and ...

A look at the Salesforce Certifications that will help make you more marketable and better paid, as well as information on training and costs. Editor's Note: This article has been updated on May 16, ...