During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

MILLIONS of households will receive faster compensation when they have issues with their energy supplier under new government plans. The measures will strengthen the Energy Ombudsman, which is a ...

EVERETT — After Snohomish County Public Utilities District began replacing more than 400,000 electromechanical meters with advanced digital meters in 2023, at least one resident is unhappy with the ...

A number of Aucklanders have received Watercare bills that say they've used zero water, while others claim they're being overcharged. The zero fee bills claim customers have not used a single drop in ...

British Gas customers have been complaining in their droves about problems with their smart meter, with one saying there was "something fishy going on". Another said they had been charged £13 in the ...

Most of us would never intentionally bring something unsafe into our homes. That's why we research new products before buying them. None of us wants to look back and think we exposed ourselves or our ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

ALBANY, Ga. (WALB) - Some Albany utilities customers say the city’s transition to the new Smart Meters aren’t making the grade during the first phase of the switchover. As we’ve reported the city is ...

BUFFALO, N.Y. (WKBW) — Throughout the summer 7 Problem Solvers has been going through your calls and emails about higher than usual NYSEG energy bills. Most of the NYSEG customers said their bills ...

From disconnected struggling households remotely to a shocking North-South divide, we delve into eight of the biggest blunders surrounding smart meters. It’s fair to say that many of our readers ...

The era of smart meters is here, and the electricity department is rapidly rolling them out to every household. The biggest ...