Over the past few weeks, T-Mobile has made it clear that it is heading in a new direction, following a significant leadership ...

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business hours ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

Based on what you think a customer service experience is like, would you rather clean a toilet or contact customer service via an Interactive Voice Response System (or another customer service channel ...

Parth is a technology analyst and writer specializing in the comprehensive review and feature exploration of the Android ecosystem. His work is distinguished by its meticulous focus on flagship ...

Many companies obsess over their customer experience, creating a fancy interactive Web site, finding just the right furniture for their reception area, and investing a ton of time and money ...

For now, Netflix is not picking up the phone when customers call for help. The company says it currently is providing only live chat and online support globally, citing the surge in support requests ...

Nathan is a tech journalist from Canada who spends too much money on gadgets. You can find his work on Android Police, Digital Trends, iMore, Mobile Syrup and ZDNET. Nathan studied journalism at ...