Improving the communication skills of clinicians and nurses builds rapport and trust with patients. Communication between staff and patients is a crucial component of patient experience at hospitals, ...

Healthcare is being challenged to evolve in ways that mirror the convenience, personalization, and immediacy people now expect from every other aspect of their lives. While the industry has long ...

Click here to read the Cover Story, “WALANT enables surgeons ‘to do more with less’.”The patient experience has always been at the heart of surgical practice.

This article originally published at Methodist Healthcare taking nurse training to the next level with $2.7M upgrade. "I used ...

Revenue cycle leaders say helping patients navigate the billing process is essential in creating a positive patient financial experience. How patients are billed plays a large role in the overall ...

The jump from training to independent practice is a uniquely personal experience. For some, it feels like a natural next step ...

BETHESDA, Md., Sept. 15, 2025 /PRNewswire/ -- Mytonomy today announced the launch of its modern Written Education Library, a major expansion to its award-winning patient education library, as well as ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Even in normal times, let alone in the face of today’s ...