Guild Mortgage, a nationally recognized retail mortgage lender, ended the year with a record 392,000+ customers in its servicing portfolio, representing $100 billion in unpaid principal balance.

AI-powered fintech startup, Prodigal, automates loan servicing and debt collection conversations across voice, SMS, and email ...

In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

Aspire Servicing Center is a student loan provider that services parent and student loans from an Aspire affiliate. They also serviced Direct loans until 2015 when they transferred them to MOHELA. If ...

As student loan repayment requirements resume this month, some borrowers are experiencing customer service issues with their loan servicers. The resulting chaos has prompted 19 state attorneys general ...

A mortgage servicer helps in processing loans and ensuring appropriate use of loan funds. If you're applying for a mortgage, there's a good chance you'll work with a mortgage servicing company. A ...

The mortgage banking firm will also use MSP’s integrated solutions to support an exceptional customer experience “While our servicing operation has expanded, we knew we needed a top-of-the-line system ...

An inaugural J.D. Power study reveals that mortgage servicers lag in mobile app development, impacting customer satisfaction.

The mortgage servicing industry is under increasing pressure to adapt, driven by operational inefficiencies, rising costs and heightened regulatory scrutiny. Traditionally reliant on manual processes ...