Diginomica

Customer service is 'completely transformed' by AI, says Intercom's product chief

Customer service and support platform Intercom this week unveiled the latest phase of its mission to infuse AI into every step of customer service, introducing Fin AI Copilot, an intelligent ...

Intercom, now called Fin, launches an AI agent whose only job is managing another AI agent

Intercom, now called Fin, has launched Fin Operator, an AI agent that manages customer service AI, signaling a new phase in enterprise automation and support operations.
londonlovesbusiness.com

Migration from Intercom to Zendesk: Striving for customer excellence

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Harvard Business Review

Video Quick Take: Intercom’s Brian Donahue on How AI Customer Service Agents Are Delivering Massive Value

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. In our rapidly evolving business landscape, ...
VentureBeat

Intercom's new Fin AI Copilot gives customer service agents their personal AI assistant

Intercom is doubling down on using artificial intelligence to improve customer service. The company is launching its Fin AI Copilot, giving every team of humans troubleshooting customer ...