Launching in Q1 this year, ITIL 4 is a major overhaul of the popular ITSM framework that adds more clarity for businesses trying to automate, streamline and implement ITSM processes. ITIL-based ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

IT standards and frameworks should evolve as quickly as the technology they govern. But sometimes, IT software tools and practices change more rapidly than frameworks can adjust: ITIL is a well-known ...

ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery, maintenance and overall lifecycle of IT services within a business. The ...