If you're planning a vacation this summer, be sure to pay attention to who is at the hotel front desk next time you check in. Consumer Affairs reports that scammers are trying to pose as hotel ...

A hotel in Miami has come under fire for outsourcing its front desk operations to India. This has created a wave of online response over the growing trend of American jobs being sent overseas. It is ...

Austin, the friendly front desk agent checking me in at the St. Regis Bal Harbour, probably didn’t know it, but about an hour later I would be joining him and another front agent, Brittany, behind ...

The trend of virtual hotel receptionists seems to be catching on in India too - more specifically in the tech hub of India, Bengaluru. When the Delhi-based CEO of Entourage checked into a Bengaluru ...

The front office of a hotel is perhaps the most important area of the organization. The employees that make up his department are the first and sometimes only representatives of the establishment with ...