CHICAGO (WLS) -- Gift cards are popular holiday gifts, but a suburban business woman said she was horrified to find the gift cards she purchased and gave to people didn't work. Patricia Shelton said ...

A lot of companies use gift cards around the holidays to thank their employees, but it's not much of a bonus if the gift cards they hand out are already empty. That happened to several companies this ...

A suburban woman found some of the American Express gift cards she had purchased and gave out had already been used, or had balances missing. So Shelton checked the remaining gift cards, which she ...