Even if you have a five-star customer service practice, you'll still have patients who are deemed difficult. The difficult patient often upsets the staff, sends negative reverberations throughout the ...

Close-up of an angry patient pointing his finger at a doctor Physicians can take steps to reduce their risk of being sued by having a low threshold for discharging angry patients from their practice ...

Please provide your email address to receive an email when new articles are posted on . At least once a week, Emily L. Weis, MD, MS, says she has a challenging consult or patient interaction in her ...

What Do People Affected by Cancer Think About Electronic Health Information Exchange? Results From the 2010 LIVESTRONG Electronic Health Information Exchange Survey and the 2008 Health Information ...

Healio has compiled April’s most-read news in asthma and allergy. Top stories included advice for dealing with problematic patients, preventing and predicting food allergies, biologics in asthma ...

Source: Getty Images The virtue of patience can help lead to thoughtful solutions that both respect the patient and promotes their safety. The approaching cold winter reminds me that I need to have ...

As rewarding as being a healthcare provider is, there are also stressful moments, sometimes brought on by the need to deal with difficult patients. In fact, physicians say up to 15 percent of patient ...

On this week's "My Unsung Hero" from Hidden Brain, Mark Metersky was a medical student at a New York City hospital. He was frustrated with one of his patients when he saw something that surprised him.