Exceptional customer service is the holy grail of B2B and B2C businesses, but with limited time and resources, how can businesses reach this goal? One method of improving customer care is improving ...

Team member workshops are a training tool that allows team members to learn about a particular topic in an uninterrupted time frame. Workshops should establish an atmosphere of safe learning and ...

All of us have sat through a boring presentation at one time or another during our careers. As we work to build and grow businesses, sharing information is a necessity. But delivering that information ...

Improving customer service is among the most important steps to bringing more value to your customers. A recent study by Dimensional Research found that over 50% of customers make additional purchases ...

To reinvent how businesses approach customer care, T-Mobile is going old school — by connecting its customers with humans instead of robots. At a press event in Charleston, South Carolina, T-Mobile’s ...

L-R: Jeff Sinnott, Messina Truttman, Jonathan Ehrenfeld, Scott Baradell, Donovan Pyle, Kent Lewis, Dorian Rader, Mackenzie Toland, Clayton Garrett, Joanna Swash, Christine Durrett The Business ...

Fire-Dex is pleased to welcome Monica Bildstein as the newest member of its Customer Service team. Monica has over 15 years of Customer Service experience, 7 of which were within a manufacturing ...

Over the last few years, the field of customer service has demanded an omni-channel presence that allows consumers to ping them at any time — whether it's an email, text message, Instagram direct ...

Scaling AI, fielding labor strikes, facilitating shipments during climate disasters—2024 has been anything but dull for business owners. Accordingly, they’ve had to fortify their customer service ...

Written by Joni Pilgrim, as originally published in The Reverse Review. To ensure that the senior citizens who purchase reverse mortgages understand the appraisal process, AMCs have begun to train and ...

If your printing company has customers, a sales team and a manufacturing facility, then you also have a customer service team (CSR). This team is sometimes referred to as production coordinators, ...