The restaurant industry is grappling with big questions about consumer behavior, efficiency, and labor this year, analysts ...

Understand innate reactions. Customers are people, and like all human beings, have subconscious reactions to their environment. Improve CX through customer behavior. A psychological lens can help CX ...

All told, it's pretty clear to Target that a big shift is happening in the context of consumer spending. The fact that Target proactively lowered prices on thousands of essential goods is a step in ...

Lloyds Banking Group has launched a trial with behavioural health fintech Good With to use a psychology-based approach to ...

2025 brought a new level of intensity to customer experience (CX) and consumer behaviour. In 2025 AI went mainstream, but ...

These are among the insights in a new report from BCG and Moloco titled Battle for the Interface: Introducing the Consumer AI ...

Opinions expressed by Entrepreneur contributors are their own. The biggest benefits to conducting customer behavior analysis are customer satisfaction and, in turn, revenue. The more satisfied ...

You don't want to be that person, the one who is rude to their server. From dining and dashing to leaving a mess, avoid these ...

Consumer behaviour encompasses the complex processes by which individuals select, purchase, use, and dispose of goods and services. This field integrates insights from psychology, economics, sociology ...

Not all unethical customer behavior is equal. An interesting question then arises of how to distinguish between different types of unethical customer behavior, consider its consequences, and responses ...