Almost no one is shocked anymore when a seemingly human voice on the other end of the phone line says, “To speak with a person, press the pound key and zero.” Only some 10 years old, ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Integrating a business’s telephone system with the call agent ...

IP telephony began humbly as a novelty application that allowed online users to converse over the Internet. Today, it has finally matured enough in both feature sets and network availability that it ...

Searching for a scalable phone solution for your growing team? Learn which providers made our list of the best cloud phone ...

Web Transaction Server lets you manage and monitor all Web interactionsto and from the agents' desktops. Inbound Web requests to speak to a live agent can be queued just like voice calls or logged and ...

However, the industry now endorses the new CT Bus (computer-telephony bus) as a transition to an open-systems development environment that is much like that of PCs. Both equipment manufacturers and ...

In the fast-paced digital age, effective communication has become the cornerstone of business success. CTI software is at the forefront of revolutionizing how companies manage their communications, ...

LONDON — Electronic Data Systems Corp. is continuing to experience problems with a welfare case management and telephony system it developed for the U.K. government and, as a result, the Plano, Texas, ...