A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the American Institute of CPAs to improve customer service at the ...

CINCINNATI (WKRC) -A Cincinnati woman had a balance of $0 for months on her Duke Energy bill. Her attempts to get answers and pay the bill accurately were unsuccessful and turned into a customer ...

Anyone can make a mistake. When a company screws something up, consumers expect officials to make it right. But when they don’t, it can be disheartening. And even infuriating. Late last year, we ...

Discover what a billing cycle is, how it functions, its typical length, and real-world examples. Learn to manage and optimize ...

CenterPoint Energy is offering customers a chance to walk in, sit down and get face-to-face help with their bill.