An unexpected recall text message pops up on your phone. It mentions a familiar company like Amazon, a specific order and a possible safety issue. As a result, it is meant to grab your attention fast.

You probably already know what it feels like to get stuck in a customer service loop, explaining the same problem to a new chat agent who has no record of the last conversation. Now imagine going ...

Amazon allegedly refused to provide victims with records of fraudulent transactions. Amazon allegedly refused to provide victims with records of fraudulent transactions. is a news writer who covers ...

Amazon has agreed to pay $2.25 million in civil penalties to settle a case with the US Federal Trade Commission regarding victims of identity theft. The regulator said the tech giant violated the Fair ...