Travelers looking to maximize satisfaction should pay attention to the latest J.D. Power study. Southwest leads economy class ...

JetBlue set out to make the economy class experience better. It eventually introduced a premium cabin, but economy is still the airline’s core product. Every seat has more legroom than ...

When I booked an international JetBlue flight in basic economy, I was upgraded to an EvenMore premium economy seat with extra ...

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

“But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming ... in the survey for its premium economy and standard economy product. JetBlue's original ...

JetBlue and Delta have invested tens of millions of dollars training staff to be friendly and interactive, while Southwest ...

Despite a decrease in customer confidence, airlines have seen an improvement in customer satisfaction, with JetBlue Airways taking the top spot in first/business class, Delta Air Lines in premium ...

The award highlights the success of JetBlue’s Mint ® premium experience, which has reshaped what travelers expect from business-class flying ... ranked No. 2 in both economy and premium economy ...

U.S.-based airline JetBlue is known for keeping its prices low while maintaining a high level of customer experience ... Initially, JetBlue only offered economy flights, but over the years ...

JetBlue ranked highest for business/first class satisfaction, while Southwest led in economy for the fourth ... and will likely affect passenger experience in the coming weeks and months.